Frequently asked questions

About the CARRAT bracelet

How does CARRAT work?

In an emergency, simply press the button on the Carrat bracelet twice to trigger an emergency call and send a message to your pre-defined contacts. Your precise location is also transmitted for rapid intervention.

Does Carrat work anywhere in the world?

Yes, Carrat works worldwide. Wherever you are, you can rely on its security features to keep you connected and protected.

How do I personalise my emergency contacts?

You can easily customise your emergency contacts using the dedicated CARRAT application. Add the phone numbers of your nearest and dearest and define the people to contact if necessary.

How long does the battery last on the Carrat bracelet?

The Carrat bracelet battery lasts approximately 10 to 12 months, depending on use.

Does Carrat fit all wrists?

Yes, the Carrat bracelet is designed to fit all wrists thanks to its adjustable design. All you have to do is adjust it to your comfort level and enjoy its security in style.

About orders

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can click on this link to track the progress of your package.

What should I do if my Carrat order does not arrive on time?

If you are experiencing any delays in the delivery of your order, please first check the tracking link for the latest routing information. If you have any further concerns, please contact our support team who will be happy to help.

Where is CARRAT located?

CARRAT is based in Geneva. It is here that our team designs each bracelet with passion.

What payment methods do you accept?

CARRAT accepts all major payment methods, including credit cards (Visa, Mastercard, American Express), PayPal payments and other secure online payment methods. During the checkout process, you will be able to choose the payment option that suits you best.

Can't find what you're looking for?

Send us an email to let us know what's wrong and a member of our customer service team will get back to you as soon as possible.

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